Priority Planner

Enhancing the ER Hospital Waiting Experience Service Design for Hospital

For this project, in collaboration with Philips, our team tackled the challenge of designing a system to improve transparency, efficiency, and flexibility in hospital ER appointment planning across the USA. Our solution provides both patients and healthcare staff with greater visibility into wait times through a physical, calming device. Patients can move freely within designated areas and receive notifications when it's their turn, reducing uncertainty and stress.

Key Goals:

For Patients:

Reduce stress by eliminating the need to stay constantly alert.

Allow them to relax until their appointment.

Provide clear visibility of their position in the queue.

For Nurses:

Simplify patient management with better oversight.

Ensure critical patients remain nearby.

Maintain order and proximity to doctors' offices.

Throughout the project, I contributed to all stages of the design process, with a particular focus on service design elements such as patient journey mapping and experience optimization. Our approach aimed to create a smoother, more informed waiting experience for both patients and healthcare providers.